...and swear

[whotheheckami]

I seem to be in a bit of a pickle laptop wise.

I was warned by AVG that I'd picked up a Trojan so I ran a scan and cleared what I could to the vault. However, I noticed some problems:

1. When opening programs the file associations seem to have stopped working
2. Search engines seem to have been hijacked and take me to "junk" sites

I re-ran the scan and found more Trojan files - I forced these to clear to the vault and re-booted. Now I appear to have deleted "csrss.exe" from the registry and am getting the following error message when I try to connect to anything other than gmail I'm getting the error:

Firefox is configured to use a proxy server that is refusing connections

I would welcome any or all advice

Thanks

Mel

Comments

[miss-corinne.livejournal.com]

I don't know what kind of laptop it is, but the only thing that properly fixed my flatmate's computer was a reinstall of windows. She didn't have any discs but her laptop came with it on a hidden partition accessed by pressing F10 when you're booting up.

If you can get to any other websites, http://housecall.trendmicro.com/uk/ is useful, as is http://www.malwarebytes.org/products/malwarebytes_free.

[alexmc.livejournal.com]

This was roughly what I was going to suggest.

[whotheheckami.livejournal.com]

You chaps are wonderful. Malwarebytes is chewing away as we speak and I'll look at the File Association thing after it's done its stuff

[emma]

Safe mode! It works much better if you boot into safe mode first because then a lot more of the background processes aren't running and it's easier for it to remove anything.

[alexmc.livejournal.com]

Well, I'd say it would work better if you didn't trust *anything* on that hard disk. Ideally boot from a pristine OS on an external disk - CD or USB key - but of course that isn't trivial on Windows.